Terms & Conditions

Who we are

This website is operated by Exotic Vacationz Hospitality & Travel Pvt. Ltd., registered in India, with its office at Spaze iTech Park, Sohna–Gurgaon Rd, Block S, Sector 49, Gurugram, Haryana 122018. “We” and “us” mean that company. “You” means anyone using this site or booking through it.

By using this site or making a booking, you accept these terms.

What we are, and what we are not

We plan and arrange travel. The actual services — flights, hotels, transfers, tours, attraction entries, cruises — are provided by third parties. We select and book them on your behalf, and we deal with the supplier when something needs fixing, but we do not operate them ourselves.

Each supplier has its own terms, which apply to you alongside these. Where they conflict on a specific service, the supplier's terms govern that service.

Prices and availability

Prices shown on this site are quotes, not confirmed bookings. A booking exists only once we confirm it to you in writing. Until then, prices and availability can change — supplier rates move, exchange rates move, and seats sell out.

Prices are in Indian Rupees. Where a supplier charges in another currency, we convert at a rate that includes a buffer against movement. Taxes are shown as stated on each product; some destinations levy tourism fees payable locally, which are not included unless we say so.

If a price is displayed in error — a clear pricing mistake rather than a change — we will tell you before taking payment, and you can cancel without charge.

Payment

Tours and transfers are booked with an advance payment; the balance is due once we confirm availability. Packages are paid according to the schedule in your booking confirmation. Payments are processed by our payment gateway; we do not store your card details.

A booking is not confirmed until the required payment has cleared and we have sent you written confirmation.

Cancellations and refunds

These are set out in our Refund & Cancellation Policy, which forms part of these terms.

Your responsibilities

• Passports, visas and entry permits are yours to arrange. We assist where we can, but we are not responsible if you are refused entry or denied boarding.
• Give us names exactly as they appear on your passport. Corrections after ticketing often cost money, and that cost is yours.
• Tell us about medical conditions, mobility needs, dietary requirements or anything else that affects what we should book.
• Be at pickup points on time. Shared transfers cannot wait, and a missed pickup is not refundable.
• Travel insurance is strongly recommended. We do not provide it.

Changes by us

Occasionally a supplier changes a timing, a hotel or an itinerary. We pass on any change as soon as we know. Where a change is significant, you may accept it, take an alternative if one is available, or cancel under our refund policy.

Circumstances beyond control

We are not liable for failures caused by events outside our reasonable control — weather, natural events, epidemics, strikes, civil unrest, government action, airport or airline disruption. In these cases we will help you reschedule and pass on whatever suppliers refund to us.

Liability

Our liability for any booking is limited to the amount you paid us for it. We are not liable for indirect or consequential losses, or for the acts or omissions of third-party suppliers.

Nothing in these terms limits any right you have under the Consumer Protection Act, 2019, or any other law that cannot be excluded by agreement.

Using this website

The itineraries, photographs, text and design on this site belong to us or our licensors. You may use them to plan and book your own travel. You may not copy them for commercial use.

Our AI planning tools produce suggestions, not guarantees. Timings, opening hours and local details should be confirmed before you rely on them. Anything you book with us is confirmed by a person on our team, not by the tool.

Complaints and disputes

Tell us during your trip if something is wrong — most problems can be fixed on the spot, and almost none can be fixed afterwards. If a complaint remains unresolved, write to us within 30 days of returning.

These terms are governed by the laws of India, and the courts at Gurugram, Haryana have jurisdiction.

Contact

Exotic Vacationz Hospitality & Travel Pvt. Ltd.
Spaze iTech Park, Sohna–Gurgaon Rd, Block S, Sector 49, Gurugram, Haryana 122018
info@exoticvacationz.com ·